How to beat them at their own game.
The original reason for creating the FutureProof platform is to save shoppers and retailers time - time spent waiting and scanning that can be freed up for more productive, pleasurable or important things.
When shoppers install an app to save time they create the possibility for many other benefits. FutureProof's expanded platform focus is to give shoppers and retailers access to all the advantages that come along with app-based shopping.
Here is a growing list of benefits, including unexpected ones that were reported in shoppers' and merchants' feedback. For details on the capabilities that provide these benefits see the full capabilities list.
Giving shoppers more control over the length of their trip to the store lets them get more time out of their day. Time is something precious that we can't buy and can never get back.
Knowing the price of your basket before checkout makes keeping to a budget easier and less stressful.
In app specials are much easier to take advantage of than the circular. Get a notification at home when specials change, save the specials you want and get a reminder about the next time you shop.
Smart recommendations appear when you scan items, often things you're already looking for and just in time to add them to your basket.
Get instant help through the app or reply to receipt emails with questions about a purchase - easier than tweeting the problem or filling out a paper card.
With receipts organized in the app and copies emailed after every purchase they're easy to store and share. (and greener)
Long waiting lines aren't fun - free up that time for more shopping or living instead.
Why wait to place a deli order? Why wait for it to be finished? Place orders via the app / kiosk / website and getting a text when they're ready.
No need to bring your wallet - pay with your phone for a more streamlined experience.
By controlling the timing of checkout you get to control how long a shopping trip takes - you can now fit a new 5 minute trip at the end of your lunch break without worrying about getting stuck.
Through the app feedback and input methods you can guide the development of future features.
Those who aren't in the mood to talk can pick up the necessities without being interrupted.
COMING SOON: Relevant manufacturer's coupons are presented and automatically applied. (Learn more on our Partners Page)
COMING SOON: Access nutritional, allergen and other information about the products you scan.
Off the shelf into the basket, off the basket onto the belt, off the belt over the scanner, off the scanner into the bag - there's a lot of handling going on in the classic checkout lane. With mobile self scanning it's shelf->bag->done.
Reallocate cashier time from mechanical scanning and bagging to more human-worthy tasks like customer service.
Mobile self scanning is the most efficient method of checkout with less costs and labor needed than checkstands or kiosks.
One mobile self scanning lane can handle 10 times the customers, freeing valuable front end floor space for merchandizing.
Making shopping quicker and easier results in shoppers buying more - who would have thought?
Target recommendations by basket contents to help shoppers discover new favorites, for example recommend store brand salsa when chips are scanned.
With mobile self scanning, order ahead and eCommerce increasing the ways you can sell increases sales.
Use new data and insights about shopper behavior to tailor your offers, increasing redemption rates and making customers happier.
By getting your app on your customer's phone you create a deeper connection, with more information and 2-way 24/7 access to grow your business over the long term.
With counter service systems customers don't need to wait to place or receive orders at the deli, meat counter, seafood bar etc - freeing them up to shop more.
Shoppers rate their experience with 5 stars at the end of a purchase giving you a numeric tool to assess store performance.
Communicate with shoppers in the aisle using knowledge of their shopping history, the products in their basket and the product in their hand! Reach shoppers with timely information when they're most ready to act on it.
With shopper feedback through the app you can efficiently gather and respond to customers' requests while accessing relevant information about their specific shopping trip - improve the store and make customers happy at the same time.
Shoppers who don't have an outlet post their complaints publicly - give your shoppers an easier way to get in touch with you and deal with complaints one to one.
Using the loss prevention checkpoint dishonest customers AND staff can be efficiently weeded out from the system - and, if you choose, from the store as a whole.
Manage prices and transaction records in the same software you do now, the FutureProof Platform does not disturb your existing back office processes.
Offer your customers the value of time and let them reward you with your loyalty - you no longer need to buy their loyalty with discounts or points.
Associate your brand with the latest and greatest in mobile shopping and demonstrate your commitment to the customer experience and leadership in the market.
Shoppers scan and bag in one motion, reducing merchandise handling and increasing efficiency.
Got mislabelled or priced SKUs? The FutureProof platform identifies them for you to fix and eases the burden on all cashiers to make manual adjustments.
Getting the mobile self scanning customers out of line benefits everyone else, too.
Increase the convenience of in-person shopping to win back customers who've gone online. (Or offer eCommerce yourself).
Time can be truly invaluable - develop a reputation for saving customers time and become the clear choice for customers with more money than time.
Grow long term value with every shopper install, on a platform you control and can expand over the long term.
COMING SOON - automatically recommended manufacturer's coupons make happy customers and bigger baskets.
News and resources discussing the benefits of mobile self scanning and digitizing in-person retail from around the web
How to beat them at their own game.
In Shanghai, a prototype of a new 24-hour convenience store has no staff, no registers, and the whole thing is on wheels, designed to eventually drive itself to a warehouse to restock, or to a customer to make a delivery.
Amazon may be bringing its futuristic ‘no queue’ grocery store to the U.K. after the online retail giant filed several trademark applications for Amazon Go, the app that allows consumers to bypass checkouts when they shop.
Having already conquered the world of online shopping, Amazon is now gearing up to go IRL where it counts: groceries.
Walmart's supercentre in Ancaster, ON will feature a host of new technological innovations, including Walmart's self-scanning solution Scan & Go.
In an interview with Superb Crew, FutureProof Retail founder Di Di Chan details how the companies software solves problems for customers and retailers alike.
A new Walmart store in Tomball will include Walmart Scan & Go, Walmart's self-scanning mobile checkout application.
Read about FutureProof Retail's Mobile Checkout app on page 73 of this months edition of Shopper Marketing by the Path to Purchase institute.
As Walmart takes a major step forward with its Scan & Go platforms and the Amazon Go store makes headlines, a significant upset might be coming to grocery retail now that these major players have the keys to push the grab-and-go strategy forward.
Customers at Walmart's new 190,000 square-foot Lake Nona Supercenter will be able to avoid long lines with the company's Scan & Go application.
After years of iOS exclusivity, Walmart rolled out an Android version of it's Scan & Go application. Walmart's Scan & Go enables customers to skip lines by scanning items and checking out on their smartphones. Scan & Go is currently availible at Walmart #520 in Roger, Arkansas.
Coop recently launched it's first six stores with a new self checkout concept across Denmark in both small and large cities. The concept enables customers to scan products and checkout with their phone, skipping the line.
The online behemoth's register-free store disrupts the landscape, but does more convenience take away from what food shopping has always been?
With Amazon Go making the dream of seamless AI-powered shopping a reality, how can reatailers and retail technology firms work together to keep pace with this disruption?
The singular format, traditional brack-and-mortar supermarket may soon be a relic of the past as retailers must adapt to changing consumer demands or risk becoming obsolete.
The Scottsboro public library has implemented a new self-checkout system allowing customers to skip the line while checking their books in and out.
Italy’s largest supermarket chain, Coop Italia, has opened what it is calling the “Supermarket of the Future” near Milan. The concept features extensive use of technology to improve the shopping experience.
Rebecca Minkoff's move to adopt mobile self-checkout was designed to increase convenience, attract millenial shoppers, and put customers back in charge of their own time.
Panasonic's new Regirobo concept automatically detects and bags items, creating a seamless shopping experience at it's pilot location in Osaka, Japan.
Sure, the app — and grocery apps in particular — have been around pretty much since smartphones first came on the market. However, new innovations promise to upend how consumers shop and how retailers interact with their customers.
The online shopping giant Amazon unveiled Amazon Go today, it's spin on brick and mortar retail. Using advanced technology the store will allow users to enter, sign in with the Amazon go app, fill up their baskets, and walk out without stopping to checkout.
High fashion powerhouse Rebecca Minkoff unveiled self-checkout at the company's flagship store. The system will allow customers to buy everything from $200 handbags to $1,500 jackets totally autonomously.
Amazon’s YouTube video introducing its Amazon Go convenience store shows that the company has broken conventional supermarket wisdom and that its foray into food is one traditional retailers should fear.
California Fresh Market's newest location in San Luis Obispo features FutureProof Retail's radical new mobile self checkout solution.
Whether consumers are ordering their groceries online, picking them up at curbside, or shopping in store, it's clear that technology is fundamentally redifining the shopping experience.
Lines blur between shopping and payment channels as America goes increasingly mobile.
Sam's Club, a subsidiary of Walmart, recently launched its Scan-and-Go application in all 645 U.S. stores. Scan-and-Go enables customers to shop and checkout from their mobile devices without waiting on lines.
Tesco, the UK's largest retailer, announced it's plan to roll out it's "Scan as you Shop" service to an additional 20 locations. Scan as you Shop is currently availible at 350 Tesco locations, and used by more than 600,000 customers every week.
Mobile order-ahead through applications is increasing at an exponential rate, and will be a $38 bilion dollar industry by 2020.
At Robert Ilijason's convenience store in Viken, Sweden, you won't find a single cashier. The store is entirely unmanned, with patrons using their smartphones or tablets to enter and purchase goods.
A new application, unveiled at the 2016 National Retail Foundation trade show, allows consumers to scan items and pay with their phones.
Supermarkets are in the beginning of a retail revolution that will focus on enhancing consumer experiences, enabling customers to order their groceries for pickup, and innovating technologically so that shoppers can skip lines and check themselves out.
Japanese businesses continue to agressively roll out self checkout solutions, a solution to the countries aging population and shortage of workers willing to take jobs as cashiers.
Emerging retail technologies will allow brick-and-mortar retailers to compete with the personalization and convenience provided by online shopping for the first time.
Every year Supermarkets cope with increasing overhead, labor costs, and decreasing margins. One company hopes to solve this problem with a combination of mobile self scanning, targeted offers, and store based predictive analytics.
TD Canada Trust announces a mobile payment solution in responce to research showing that the majority of Canadian's hate waiting in line to pay.
The coming transformation in retail payments will involve more technology and less human interaction.
The ubiquity of mobile devices have enabled many retailers to develop mobile shopping apps. The best of these apps include software-based barcode scanning, adding value for consumers and saving retailers money.
Self checkout systems are a vital component of the multichannel grocery store of the future. Providing unique solutions for specific customer needs, and working synergistically with existing points of sale.
While conventional self checkout kiosks offer both upsides and downsides to consumers, more than half of people surveyed reported that they prefered self checkout.
Despite initial reservations, retailers are embracing mobile self checkout and consumers are beginning to welcome the added value.
For all the rumors of self checkouts demise, the number of self checkout locations in North America is on the rise. Consumers are asking for more self checkout, and stores are benefiting. Stores are even beginning to experiment with mobile smartphone based self checkout.
Self Checkout is gaining popularity in the U.K. after a similar trend in the U.S. The new technology benefits consumers, retailers, and even improves shrinkage.