Tiliter and FPR have partnered to deploy the first self-service scale with product recognition integrated into Scan and Go.
Colruyt Group deploys Solution at Spar Supermarkets and OKay Convenience Stores
Retail Segment: Grocery
Use Case: Mobile Shopping
Colruyt Group is a leading European retail conglomerate. Based in Halle, Belgium, Colruyt Group operates more than 1100 convenience stores and affiliated supermarkets under several different banners across Belgium, France, and Luxembourg. These include the Spar Colruyt Group supermarket chain and OKay convenience stores as well as the OKay Compact store format in inner cities.
Seeking to save customers more time and enhance their shopping experience, Colruyt Group launched an initiative to develop and implement a mobile shopping app for customers with self-scanning and self-checkout capabilities.
In addition to saving customers time by letting them do more for themselves and avoid waiting in checkout queues, the app should show the current total at any time for shoppers on a budget and allow shoppers to bag their purchase right away without the need to un- and rebag items at the cash register. The self-scanning mobile app would also reduce pressure on cashiers especially at peak times and free up employees who would otherwise operate traditional POS terminals.
Colruyt Group’s brands have always been organized around efficient shopping and have a long history of improving POS software (developed by Colruyt Group) and the process of checkout with the goal to make checkout as frictionless as possible. But Colruyt Group had never before provided customers a self-scanning app in any of its retail brands. Since Spar Colruyt Group stores are independently owned, Colruyt Group realized that franchisees did not have the resources to invest in hardware or complex technology solutions. But they certainly want to be part of new innovations in retail, to surprise and delight customers.
For these reasons, Colruyt Group decided to develop and deploy a mobile shopping solution with an app that customers could download on their own smartphones directly. Individual Spar Colruyt Group and OKay stores would not have to acquire new hardware or engage in app development to support the process. In order to achieve this goal, Colruyt Group would need to work with a technology platform that could operate out of the box and was easy to integrate at the store level.
At the start of the pilot (named Scan.Pay.Go.), the Minimum Viable Product level was determined. The goal of the pilot is to realize that level. Colruyt Group will continue to invest in the idea once both consumers and staff like the solution and are able to successfully use it. Colruyt Group links measurable performance indicators to monitor progress. These include time saved by staff and NPS (Net Promotor Score).
FutureProof Retail successfully integrated their solution with our inhouse POS and Xtra loyalty systems within a few months!
Digital Transformation Manager, Colruyt Group
Colruyt Group’s project team researched solutions available in the market and engaged with providers directly and at trade shows. After conducting lab tests, Colruyt Group chose FutureProof Retail due to the ease of use of its consumer app and the versatility of the platform that enabled seamless integration with Colruyt Group’s proprietary IT infrastructure.
“FutureProof Retail successfully integrated their solution with our inhouse POS and Xtra loyalty systems within a few months!” said Kristof Schraepen, Digital Transformation Manager, Colruyt Group. “Beyond that, they were able to customize features and branding in the app, implement different scanning SDKs, change the checkout process to incorporate security gates in the stores and integrate payment providers and banking apps popular in Belgium as payment methods.”
In April 2018, Colruyt Group launched a store pilot deploying its line-free mobile self-checkout Scan.Pay.Go. app developed in collaboration with FutureProof Retail at four Spar Colruyt Group supermarkets located in Belgium. Due to initial positive reaction of customers and within the company, Colruyt’s OKay brand decided to add four of its stores to the pilot. Colruyt Group made the app available for free download on iOS and Android devices.
FutureProof Retail’s app enables customers using it for the first time to simply scan their existing Xtra loyalty card or to enroll in the Colruyt Group Xtra loyalty rewards program right in the app. Whenever they shop, the app automatically recognizes them every time they launch it and automatically applies loyalty specials and rewards.
The app enables customers to scan the barcodes of items as they place them into their shopping cart, and view a running tally of their purchases on the display of their smartphone while shopping. When a customer is finished shopping and ready to pay for the items in their cart, they simply scan a QR code at a dedicated exit lane. This launches a debit card-based payment app of their choice. After making their payment, customers are automatically returned to FutureProof Retail’s app, where they receive a unique code to open a security gate at the exit.
FutureProof Retail’s self-scanning mobile checkout solution will offer our customers a new way of shopping that allows them to quickly get in and out of the store without having to wait in line at checkout.
CEO of Retail Partners Colruyt Group
Ratings and reviews from customers have been extremely positive. They can bag items immediately after scanning them and if there is no need for a bag check, they can load everything directly into the trunk of the car without unloading and reloading it at the POS terminal. Customers appreciate the fact they see their shopping cart total in real-time.
For store associates, reliable customer self-checkout with a shopping app has made it possible for them to spend more time on other important tasks, such as ensuring store organization and making certain that products are attractively displayed and facing forward.
“Employees can optimize store presentation,” said Schraepen. Most stores do these tasks when there is time left over, but they are crucial to ensure an enjoyable and efficient shopping experience.”
Although Colruyt Group expected mostly customers with smaller market baskets to take advantage of the mobile shopping app, the retailer has found that the average basket size when shopping with the app is comparable to the basket size in a traditional purchase. This means that the app is being used across the entire customer base according to individual shopper preference and not size of the shopping basket.
Beyond its intended scope, the project has sparked new initiatives in Colruyt Group, relating to smart scales, internet-connected exit gates, fully digital receipts and many more.
“FutureProof Retail’s self-scanning mobile checkout solution will offer our customers a new way of shopping that allows them to quickly get in and out of the store without having to wait in line at checkout” says Dirk Depoorter, CEO of Retail Partners Colruyt Group. “Especially for shoppers who just need a few items, this will be a big time saver.”
“The partnership with the team of FutureProof Retail, and their extensive retail experience (next to mobile development skills), has proven to be vital to the success of the project. We’re very satisfied so far, and certainly hope that our partnership with FPR remains fruitful.” concluded Schraepen.
Founded in 2013 by a group of impatient shoppers and award-winning developers in New York, FutureProof Retail (FPR) brings the best of online shopping offline by creating mobile shopping applications for retailers. FPR's mobile platform features line-free mobile checkout and line-free order-ahead retail. FutureProof Retail offers unique and customizable solutions for many retail verticals: grocery, fashion, big box, convenience, micro-markets, stadiums, airports and more.
To buy, learn more about, or schedule a live demonstration of FutureProof Retail’s services, including mobile self scanning and counter service, call, email or visit:
Tiliter and FPR have partnered to deploy the first self-service scale with product recognition integrated into Scan and Go.
Associated Wholesale Grocers Inc. (AWG) is providing mobile self-scanning checkout and counter service solutions to AWG member retailers.
In this episode we discuss how FutureProof is helping propel the industry forward when it comes to the acceleration of contactless and mobile payments in grocery, fashion and beyond.
Associated Wholesale Grocers (AWG) and FutureProof Retail (FPR) are providing FPR's mobile self-scanning checkout and counter service solutions as a no-touch technology solution to AWG member retailers.
FutureProof Retail is donating its Mobile Checkout Solution to grocery stores, pharmacies and supermarkets
Fairway Market has seen a major uptick in the use of its mobile checkout app as consumers try to practice social distancing and avoid standing in lines, according to the retailer and FutureProof Retail, which powers the checkout app.
How Mobile Self-Checkout Has Gained Traction Over More Expensive Set-Ups
NRF 2019 conference goers will see firsthand how an iconic New York grocery chain Is implementing mobile self-scanning.
With the popularity of online shopping and Amazon, physical retail is suffering, but FutureProof Retail has a solution to draw more people into stores.
Grocer Fairway Market has launched mobile self-scanning checkout in all of its stores, reportedly making it the first grocer with such an option in the New York-area retailer's Tri-State region.
Fairway Market has launched FutureProof Retail's line-free checkout technology in stores across the New York metropolitan area.
E-commerce giant Amazon has opened just a handful of locations of its small-format retail stores, called Amazon Go, but they are capturing a lot of headlines.
Some retailers worry that adopting a self-checkout solution will deprive them of a key point of contact with their customers.
OKay convenience stores in Belgium allow customers to scan items and pay right from their smarthphones.
Many equate mobile self-checkout apps with big retailers like Amazon or Sam’s Club given the size of the technology investment required. But that’s not entirely the case, as the following Stores article reports on FutureProof Retail as an emerging player in this growing market.
Retailers have long looked for ways to improve the checkout process, but their disdain for long lines pales in comparison with how customers feel about standing around waiting to pay for their products. FutureProof Retail was launched to do something about it.
FutureProof Retail Enables Retailers to Offer Commercial-Speed Scanning to Consumers With Scandit Barcode Scanner SDK
From store-grown produce to a renewed emphasis on service counters, retailers are focusing on innovation as well as time-honored strategies to keep their stores relevant
(And why line-free mobile checkout is the future)
New York’s Fairway Market has been quietly testing a new technology in stores that allows customers to shop using their mobile phones and skip checkout lines entirely.
Retailers including Macy’s, Kroger’s, Walmart, Target, B.J’s Wholesale, Meijer, and Shoprite are racing to allow their customers to use mobile phones in stores to: shop, research products, check stock, and pay. Why the recent rush to install mobile shopping applications?
FutureProof Retail was selected by Xplorex IT magazine as one of the 10 best retail solution providers of 2018.
Mobile Scan-and-Pay technology offers many benefits to grocers beyond reduced labor costs.
Amazon Go once again captured headlines a couple of weeks ago on a rumor that the e-commerce king is preparing to build more Go stores in Seattle and one in Los Angeles.
In turn, traditional retailers are thinking about how to combat one of Amazon Go's most attractive features: convenience.
Di Di Chan is cofounder and president of FutureProof Retail.
In this exclusive interview, Chan talks about time, trust, and maximizing your talent potential.
Amazon's partly automated retail store, Amazon Go, debuted with a location in Seattle in January, but a new report suggests that expansion plans are already underway. "Multiple people familiar with the company’s plans" told Recode that Amazon could open as many as six new stores by the end of 2018.
FutureProof Retail and CloudIoT Co., in Saudi Arabia have entered into an exclusive partnership to enable retailers in Saudi Arabia to offer line-free mobile self-checkout and service counter solutions to their shoppers.
Staffless stores are an emerging phenomenon in China, as e-Commerce companies big and small are investing lots of financial, technology, and product development resources in the area.
Walmart starts rolling out it's Scan & Go application at 20 Canadian locations.
FutureProof Retail (FPR) and Speedy Checkout Line AS in Norway have entered into a partnership to bring FPR’s line free mobile checkout and service counter solutions to customers in Scandinavia.
Walmart is expanding the deployment of its Scan & Go mobile app, which is being tested in approximately 12 stores across Northwest Arkansas, Florida, Texas and Georgia. The chain is now rolling out the app for use in at least 10 additional locations in the Dallas-Fort Worth and Nashville markets.
Tech replaces ten items or less to help shoppers get out of the store faster
Walmart's latest digital move to compete with Amazon will make reordering frequent purchases easier for its online shoppers.
A new research report, Evolving Retail Concepts and Venues with Mobile Self-Checkout, describes different shopping approaches and integrated technology systems that are currently in use or in testing. These systems include Amazon Go, Scan & Go from Walmart and Sam's Club, Mobile Checkout from FutureProof Retail, and others.
How to beat them at their own game.
In Shanghai, a prototype of a new 24-hour convenience store has no staff, no registers, and the whole thing is on wheels, designed to eventually drive itself to a warehouse to restock, or to a customer to make a delivery.
Amazon may be bringing its futuristic ‘no queue’ grocery store to the U.K. after the online retail giant filed several trademark applications for Amazon Go, the app that allows consumers to bypass checkouts when they shop.
Having already conquered the world of online shopping, Amazon is now gearing up to go IRL where it counts: groceries.
Walmart's supercentre in Ancaster, ON will feature a host of new technological innovations, including Walmart's self-scanning solution Scan & Go.
In an interview with Superb Crew, FutureProof Retail founder Di Di Chan details how the companies software solves problems for customers and retailers alike.
A new Walmart store in Tomball will include Walmart Scan & Go, Walmart's self-scanning mobile checkout application.
Read about FutureProof Retail's Mobile Checkout app on page 73 of this months edition of Shopper Marketing by the Path to Purchase institute.
As Walmart takes a major step forward with its Scan & Go platforms and the Amazon Go store makes headlines, a significant upset might be coming to grocery retail now that these major players have the keys to push the grab-and-go strategy forward.
Customers at Walmart's new 190,000 square-foot Lake Nona Supercenter will be able to avoid long lines with the company's Scan & Go application.
After years of iOS exclusivity, Walmart rolled out an Android version of it's Scan & Go application. Walmart's Scan & Go enables customers to skip lines by scanning items and checking out on their smartphones. Scan & Go is currently availible at Walmart #520 in Roger, Arkansas.
Coop recently launched it's first six stores with a new self checkout concept across Denmark in both small and large cities. The concept enables customers to scan products and checkout with their phone, skipping the line.
The online behemoth's register-free store disrupts the landscape, but does more convenience take away from what food shopping has always been?
With Amazon Go making the dream of seamless AI-powered shopping a reality, how can reatailers and retail technology firms work together to keep pace with this disruption?
The singular format, traditional brack-and-mortar supermarket may soon be a relic of the past as retailers must adapt to changing consumer demands or risk becoming obsolete.
Italy’s largest supermarket chain, Coop Italia, has opened what it is calling the “Supermarket of the Future” near Milan. The concept features extensive use of technology to improve the shopping experience.
The Scottsboro public library has implemented a new self-checkout system allowing customers to skip the line while checking their books in and out.
Panasonic's new Regirobo concept automatically detects and bags items, creating a seamless shopping experience at it's pilot location in Osaka, Japan.
Rebecca Minkoff's move to adopt mobile self-checkout was designed to increase convenience, attract millenial shoppers, and put customers back in charge of their own time.
Sure, the app — and grocery apps in particular — have been around pretty much since smartphones first came on the market. However, new innovations promise to upend how consumers shop and how retailers interact with their customers.
The online shopping giant Amazon unveiled Amazon Go today, it's spin on brick and mortar retail. Using advanced technology the store will allow users to enter, sign in with the Amazon go app, fill up their baskets, and walk out without stopping to checkout.
Amazon’s YouTube video introducing its Amazon Go convenience store shows that the company has broken conventional supermarket wisdom and that its foray into food is one traditional retailers should fear.
High fashion powerhouse Rebecca Minkoff unveiled self-checkout at the company's flagship store. The system will allow customers to buy everything from $200 handbags to $1,500 jackets totally autonomously.
California Fresh Market's newest location in San Luis Obispo features FutureProof Retail's radical new mobile self checkout solution.
“I have been on a 20-year quest to have in-store shopping,” Holzheu said, “and FutureProof has finally done it.”
Shoppers can skip the line and checkout on their phones at a new supermarket in San Luis Obispo
Whether consumers are ordering their groceries online, picking them up at curbside, or shopping in store, it's clear that technology is fundamentally redifining the shopping experience.
The counter service product simplifies the process of ordering prepared foods at businesses ranging from cafes and food trucks to grocery stores and supermarkets.
Lines blur between shopping and payment channels as America goes increasingly mobile.
Sam's Club, a subsidiary of Walmart, recently launched its Scan-and-Go application in all 645 U.S. stores. Scan-and-Go enables customers to shop and checkout from their mobile devices without waiting on lines.
Tesco, the UK's largest retailer, announced it's plan to roll out it's "Scan as you Shop" service to an additional 20 locations. Scan as you Shop is currently availible at 350 Tesco locations, and used by more than 600,000 customers every week.
Retail CIO Outlook learns how FutureProof's loss prevention functions like an immune system.
Canadian Grocer talks with FutureProof President Di Di Chan about the future of Grocery apps.
Mobile order-ahead through applications is increasing at an exponential rate, and will be a $38 bilion dollar industry by 2020.
FutureProof CEO Will Hogben has been appointed to RetailWire’s Brain Trust Panel.
Two California supermarkets pilot an app that lets shoppers scan their products in app and walk out of the store without waiting in line to check out with a cashier.
At Robert Ilijason's convenience store in Viken, Sweden, you won't find a single cashier. The store is entirely unmanned, with patrons using their smartphones or tablets to enter and purchase goods.
A new application, unveiled at the 2016 National Retail Foundation trade show, allows consumers to scan items and pay with their phones.
Supermarkets are in the beginning of a retail revolution that will focus on enhancing consumer experiences, enabling customers to order their groceries for pickup, and innovating technologically so that shoppers can skip lines and check themselves out.
Technology is paving the way for retailers to automate much of the routine work that is carried out in retail outlets. At the same time technology is raising shopper's expectations of convenience and personalization.
Japanese businesses continue to agressively roll out self checkout solutions, a solution to the countries aging population and shortage of workers willing to take jobs as cashiers.
Emerging retail technologies will allow brick-and-mortar retailers to compete with the personalization and convenience provided by online shopping for the first time.
Every year Supermarkets cope with increasing overhead, labor costs, and decreasing margins. One company hopes to solve this problem with a combination of mobile self scanning, targeted offers, and store based predictive analytics.
TD Canada Trust announces a mobile payment solution in responce to research showing that the majority of Canadian's hate waiting in line to pay.
The coming transformation in retail payments will involve more technology and less human interaction.
The ubiquity of mobile devices have enabled many retailers to develop mobile shopping apps. The best of these apps include software-based barcode scanning, adding value for consumers and saving retailers money.
Self checkout systems are a vital component of the multichannel grocery store of the future. Providing unique solutions for specific customer needs, and working synergistically with existing points of sale.
While conventional self checkout kiosks offer both upsides and downsides to consumers, more than half of people surveyed reported that they prefered self checkout.
Despite initial reservations, retailers are embracing mobile self checkout and consumers are beginning to welcome the added value.
For all the rumors of self checkouts demise, the number of self checkout locations in North America is on the rise. Consumers are asking for more self checkout, and stores are benefiting. Stores are even beginning to experiment with mobile smartphone based self checkout.
Self Checkout is gaining popularity in the U.K. after a similar trend in the U.S. The new technology benefits consumers, retailers, and even improves shrinkage.