Provides channels for customers to give feedback and retailers to address their concerns.
At the end of each purchase a prompt encourages customers to rate their experience and leave feedback. Shoppers get a chance to share their comments without resorting to complaining on social media. Retailers get realtime monitoring of the customer experience quality as well as a channel to privately address customers's concerns. Additional customer service capabilities include automatic issue detection, shopping speed statistics and the ability to issue discount credits.