Customer Service

Provides channels for customers to give feedback and retailers to address their concerns.

At the end of each purchase a prompt encourages customers to rate their experience and leave feedback. Shoppers get a chance to share their comments without resorting to complaining on social media. Retailers get realtime monitoring of the customer experience quality as well as a channel to privately address customers's concerns. Additional customer service capabilities include automatic issue detection, shopping speed statistics and the ability to issue discount credits.

App for shoppers

App for Shoppers

iOS and Android app that provides the benefits of online shopping in physical stores.

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App for staff

App for Staff

A multiplatform app for customer service and store control.

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Easy to learn

Easy to Learn

Contextual help and a streamlined interface makes the platform accessible to shoppers and line staff with limited app experience.

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Private White-label

Retailers can own the relationship and the install by deploying the platform as their own-brand staff and shopper apps.

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This capability is part of the full FutureProof Retail platform. See below for more related capabilities or browse the full capabilities list.